Privacy Policy

Pharmacy Weight Loss Nuneaton | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This Privacy Policy explains how Pharmacy Weight Loss Nuneaton collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Nuneaton is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Nuneaton and across the UK. We act as the Data Controller for all personal information collected through our services.

2. Data We Collect

When you use our services, we may collect the following information:

• Identity data: Full name, date of birth, gender
• Contact data: Email address, phone number, delivery address
• Health data: Medical history, current medications, weight, BMI, and other clinical information required for safe prescribing
• Payment data: Billing information processed securely through our payment provider
• Technical data: IP address, browser type, device information, and website usage data
• Communications: Records of any correspondence between you and our pharmacy team

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatments and provide safe clinical care
• To process your orders and arrange delivery (typically 1 working day once approved by our pharmacist)
• To communicate with you about your treatment, orders, and any clinical queries
• To maintain accurate patient records as required by our GPhC registration obligations
• To comply with legal and regulatory requirements
• To improve our website and services

Our lawful basis for processing health data is Article 9(2)(h) UK GDPR — processing necessary for the provision of health care and treatment. For general personal data, we rely on contractual necessity and legitimate interests.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand website traffic and user behaviour (e.g., Google Analytics)
• Functional cookies: Remember your preferences to personalise your experience

You can manage or disable cookies through your browser settings at any time. Disabling non-essential cookies will not affect your ability to use our core services.

5. Third-Party Sharing

We do not sell your personal data. We may share your information only in the following limited circumstances:

• Prescribing clinicians and pharmacists: To review your consultation and approve your treatment
• Delivery providers: To fulfil and dispatch your order securely
• Payment processors: To handle transactions safely and securely
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to disclose information
• IT and platform providers: Who support our website and systems under strict data processing agreements

All third parties we work with are required to handle your data in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised. Payment data is retained only as long as necessary for financial and legal obligations.

7. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. All data is transmitted using secure encryption protocols.

8. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your information is handled, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

You also have the right to raise concerns with the relevant supervisory authority for data protection in the United Kingdom if you believe your data has not been handled appropriately.